afk Privacy Policy

This page describes what we collect when you use afk and how we keep that data protected. We at afk collect only the information necessary to operate our service, verify your identity, process your payments, and respond to your requests. Your data is encrypted in transit and at rest, and we do not share it with third parties except where required for payment processing or fraud prevention.

Our privacy practices are designed around transparency and user control. You can access, update, or request deletion of your personal data anytime through your afk account settings. We retain your account information for as long as your account is active, and we retain transaction records for compliance purposes. If you have questions about how we handle your data, you can contact our support team through the platform or email address listed at the end of this policy.

This policy applies to all users of afk across supported jurisdictions. We comply with data-protection principles established by Indonesian law and international standards. Our servers are hosted in multiple regions, which means your data may be processed outside your home jurisdiction — we detail this further below.

Data collection on afk

We collect your personal data only when you voluntarily provide it or when it is necessary for our service to function. During registration on afk, we collect your email address, chosen username, password, phone number, and full name. We verify your phone number via one-time SMS code. Next, we request your identity document — national ID (KTP), passport, or driver's license — and a recent selfie for Know-Your-Customer (KYC) verification. This verification is required by local law to prevent fraud and money laundering.

We also collect data when you use afk. Every deposit, withdrawal, game entry, and match result is recorded in our system. We log your IP address, device model, app version, and approximate location (based on IP) for security and fraud prevention. We collect push-notification preferences — which alerts you wish to receive, and when. We track your session activity — login times, session duration, and which game categories you browse — to optimize our service and improve user experience.

How we use your data on afk

We use your email and phone number to send you account notifications — welcome messages, deposit confirmations, withdrawal approvals, and password-reset requests. You control notification frequency in your account settings. We use your KYC documentation and identity information to verify your account, comply with anti-money-laundering regulations, and prevent underage access. We process this data in accordance with local law in Jakarta, Surabaya, Bandung, Medan, and other supported regions.

We use your transaction history and game activity to detect fraud, prevent abuse, and improve our platform. Our automated systems analyze patterns to flag unusual activity — sudden large withdrawals, rapid account creation and fund transfers, or login attempts from impossible locations. We also use aggregated, anonymized data to understand how users interact with afk — which game categories are most popular, which payment methods work smoothest, and when peak usage occurs. This analysis helps us optimize performance and availability.

Data security and encryption on afk

We protect your data through industry-standard encryption. All data between your phone or desktop and our servers is encrypted using TLS 1.3. Your password is hashed with a cryptographic salt — we never store it in plain text. Your account is protected by session timeouts — if you do not interact with afk for 24 hours, your session expires and requires fresh login. We offer optional two-factor authentication, which sends a code to your registered phone whenever you log in from an unfamiliar device.

Our servers are hosted in multiple data centers across regions, which means your data may be processed outside Indonesia. These data centers comply with international security standards, including ISO 27001 certification and regular security audits. We maintain backups of all data to prevent loss in case of hardware failure or natural disaster. Access to your data is restricted to our authorized staff who handle account support, fraud investigation, and platform operations — never to third parties except those contractually bound to protect it.

Your transaction history on afk is permanent and accessible only to you through your account dashboard.

Third-party processors and payment partners

We use third-party payment processors to handle deposits and withdrawals. When you select mobile banking, local payment, online payment, e-wallet, or mobile banking, we redirect you to their secure apps or websites — we do not touch your payment details. These payment providers are bound by their own privacy policies and security standards. We also use local payment, which routes transactions through your bank or e-wallet provider. For bank transfers via online payment, e-wallet, mobile banking, or local payment virtual accounts, we receive transfer confirmations but never see your full bank account number.

We also work with identity-verification services to process your KYC documents. These vendors receive your ID image and selfie only for verification purposes — they do not store or share this data. We use cloud hosting providers to run our servers and store data backups. These providers sign data-processing agreements with us and are not permitted to use your data for any purpose other than providing infrastructure.

Cookies and tracking on afk

We use cookies on afk to maintain your login session, remember your preferences, and track basic usage patterns. A cookie is a small file stored on your device that helps us recognize you when you return. You can disable cookies in your browser settings, though this may limit afk functionality. We do not use cookies to track you across other websites — only within afk itself.

We also use analytics tools to understand how users navigate our platform. These tools collect anonymized data — page views, buttons clicked, and session duration — but not personal information. If you wish to opt out of analytics tracking, you can disable it in your account settings under Privacy > Analytics.

Your rights and data access on afk

You have the right to access, correct, or request deletion of your personal data. Log into afk, navigate to Account > Personal Information, and you can view or edit your email, phone number, and other details. To download a complete copy of your data — all transactions, game history, and communications — contact our support team through the platform. We will provide your data in a portable format within 14 days.

You can request deletion of your account anytime. Go to Account > Settings > Close Account. We will delete your personal information (email, phone, ID documents) but retain transaction records as required by law for compliance and fraud prevention. You have the right to object to certain processing — for example, if you do not wish to receive promotional push notifications, disable them in Notifications settings.

Data retention and account closure on afk

We retain your account data — email, username, KYC documents — for as long as your account is active. If you close your account, we delete personal information within 30 days. However, we retain transaction records, game history, and withdrawal approvals for seven years to comply with anti-money-laundering regulations and tax law. If you delete your account during an active withdrawal review, we retain your data until that review completes and the withdrawal settles.

We retain session logs and analytics data for 90 days. After 90 days, we delete IP addresses and device information but keep anonymized aggregate trends. During regional holidays — Idul Fitri, Idul Adha, Imlek — we may temporarily suspend account deletion requests while adjusting our systems; we will resume processing within 48 hours of the holiday.

Jurisdiction and data transfers

We at afk operate under Indonesian law and comply with local data-protection requirements. However, our servers are located in multiple countries, which means your data may be processed outside Indonesia. We maintain the same security and privacy standards across all data centers. If you access afk from outside Indonesia, your data is still processed according to this policy and local Indonesian regulations.

Some users may be subject to additional data-protection laws in their own jurisdiction — for example, European users may have rights under GDPR. We respect these rights and will comply with requests for data access or deletion even if they exceed our minimum obligations. Contact us with your jurisdiction and your request, and we will advise on specific procedures.

Contact and data-protection officer

If you have questions about this privacy policy or wish to exercise your rights, contact our support team through the afk platform or send an email to the address listed in our Legal Notice. You can also use the contact form in Account > Support. We will respond to data-access requests within 14 days and to deletion requests within 30 days.

This privacy policy may be updated from time to time to reflect changes in our practices or local law. We will notify you of material changes via email or through a prominent notice on afk. Continued use of afk after changes means you accept the new policy. You can review the history of policy updates in your account settings under Privacy > Policy History.

Related policies

Summary — data protection on afk

We at afk collect personal data only to operate our service, verify your identity, and process payments. All data is encrypted in transit and at rest. We do not share your information with third parties except payment processors and fraud-prevention vendors, who are contractually bound to protect it. Your transaction history is permanent, accessible, and retained for compliance purposes.

You control your data through your afk account — you can access, edit, or request deletion anytime. We respect your privacy and comply with data-protection principles across all jurisdictions where we operate. If you have concerns about how your data is handled, contact our support team immediately. Your trust in afk depends on our commitment to keeping your information secure and your rights respected.